At Benson US Africa, we strive to ensure your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we are here to help.
48-Hour Return Window:
- We offer a 48-hour return window from the date of delivery for eligible products.
- To be eligible for a return, items must be unused and in the same condition as received, including original packaging.
Initiating a Return:
- Contact our Customer Support Team within 48 hours of receiving your order to initiate the return process.
- Provide your order number and details of the item(s) you wish to return.
- Our team will guide you through the next steps and provide instructions for returning the product.
Return Conditions:
- Only products purchased directly from Benson US Africa’s website are eligible for returns.
- Items must be in their original condition with all tags and packaging intact.
- Returns will not be accepted for products that show signs of use, damage, or alteration.
- Certain products, such as perishable goods or personalized items, may not be eligible for return due to their nature.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item(s).
Refunds:
- Once your return is received and inspected, we will process the refund within [X] business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping fees are non-refundable, except in cases where the return is due to an error on our part.
Exchanges:
- If you wish to exchange an item, please follow the return process outlined above and indicate your preference for an exchange.
- Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed instead.
Contact Us:
- If you have any questions or concerns regarding our return policy, please contact our Customer Support Team for assistance.