At Benson US Africa, we strive to ensure your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we are here to help.

48-Hour Return Window:

  • We offer a 48-hour return window from the date of delivery for eligible products.
  • To be eligible for a return, items must be unused and in the same condition as received, including original packaging.

Initiating a Return:

  1. Contact our Customer Support Team within 48 hours of receiving your order to initiate the return process.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Our team will guide you through the next steps and provide instructions for returning the product.

Return Conditions:

  • Only products purchased directly from Benson US Africa’s website are eligible for returns.
  • Items must be in their original condition with all tags and packaging intact.
  • Returns will not be accepted for products that show signs of use, damage, or alteration.
  • Certain products, such as perishable goods or personalized items, may not be eligible for return due to their nature.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of the item(s).


  • Once your return is received and inspected, we will process the refund within [X] business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that shipping fees are non-refundable, except in cases where the return is due to an error on our part.


  • If you wish to exchange an item, please follow the return process outlined above and indicate your preference for an exchange.
  • Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed instead.

Contact Us:

  • If you have any questions or concerns regarding our return policy, please contact our Customer Support Team for assistance.